Shoplifting has always been a challenge for retailers, but new figures reveal just how widespread the problem has become.
Research from the House of Commons Library shows that more than 289,000 shoplifting cases were closed across England and Wales in 2024–25 without a suspect being identified. That works out at almost 800 incidents every day where no one was held accountable.
The total is not only staggering but represents an 18% increase on the previous year.Conviction rates highlight the scale of the issue further. Thames Valley Police secured convictions in only 17% of cases, while in London the Metropolitan Police reported just 6%, the lowest figure in the country.
Overall, more than half of all recorded shoplifting incidents ended with no suspect identified at all.
The data has prompted questions about how retail crime should be addressed, and whether responsibility should sit primarily with overstretched police forces, local businesses, or the wider community.
The British Retail Consortium has estimated that crime costs the retail sector more than £1 billion annually, with shoplifting contributing heavily to those losses.
What is becoming clear is that the role of security professionals is growing more important by the year.
A visible and trained security presence does far more than simply stand at the entrance of a shop. Officers act as a deterrent, provide reassurance to staff and customers, and are often the first to manage difficult or potentially dangerous incidents.
Their support for law enforcement also ensures that when offenders are caught, cases are handled swiftly and effectively.
For retailers, the investment goes beyond loss prevention, it helps to create an environment where staff feel safe at work and shoppers feel confident visiting.
For anyone considering their career options, these developments underline the significance of the security industry and the opportunities it provides. It is a profession that offers stability, flexibility, and the chance to make a tangible difference in local communities.
To work legally in most roles, a Security Industry Authority licence is required, which means completing accredited SIA training. These courses equip people with essential skills ranging from conflict management to public safety awareness, ensuring they can handle situations with professionalism and confidence.
Once licensed, individuals can explore varied career paths in retail, corporate security, events, and beyond.
Many who enter the field find the work rewarding, not only because of its stability but also because of the clear sense of purpose it offers. Knowing that you are directly contributing to safer workplaces and communities can be a strong motivator.
If you’re ready to take the first step, booking an SIA training course is the gateway into one of the UK’s most in-demand professions. Further details and course availability can be found on our website.